Complaint instructions: Acceptance scope, both parties of the business cooperation must be members of GLA, and they cannot be resolved through negotiation.

A dispute between two GLA members regarding damaged cargo during transit. The case highlights the importance of proper documentation and insurance coverage.

Case involving payment delays between logistics partners in Europe and Asia. Resolution focused on establishing clear payment terms for future transactions.

Analysis of a complex case involving container detention charges disputed between a shipping line and freight forwarder due to port congestion issues.

Examination of service level agreement breaches in time-sensitive pharmaceutical shipments between GLA members in North America and Europe.

Case study of systemic customs clearance delays affecting multiple GLA members in a specific trade lane, with recommendations for improvement.